Terms
Trams
Welcome to Chromazul. This website is operated by Chromazul. Throughout the site, the terms “we”, “us” and “our” refer to Chromazul. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms & Conditions, including any additional terms and policies referenced here and/or available by hyperlink.
ORDER CHANGES / MULTIPLE ORDERS
Orders cannot be changed, canceled, or combined once placed. Orders placed separately ship separately we do not combine orders.
RETURNS
We can issue store credit equal to your purchase price (shipping fees excluded) if you choose to return your item within 7 days of delivery. Please ensure tags are attached, and the item is unworn.
To initiate a return, please visit our Purchases & Returns page.
Returned items must be: unworn, unused, unwashed, free of stains/odors, and with all original tags attached. Failure to meet these requirements will result in your return being turned away.
We do not offer refunds to your original form of payment.
EXCHANGES
It is important to note that all sales are final; we do not offer refunds or exchanges. If you wish to return a product, please refer to our Purchases & Returns page.
Our online return portal will allow you to use your store credit during this process. Store credit will be available for use and will not expire for 6 months.
SHIPPING & DELIVERY
We do not offer in-store pickup all orders are shipped.
Processing: 5 business days
Shipping: 3–7 business days (varies by location)
If tracking shows “delivered” but you didn’t receive the package, contact the carrier first. If they confirm non-delivery, email us with documentation for review.
If your package was marked “Return to Sender”, we will issue store credit equal to the purchase price (shipping excluded) once we receive the package in our facility.
Weekends and holidays are not considered business days.
Chromazul is not responsible for any lost or stolen packages.
INTERNATIONAL ORDERS / DUTIES
We ship worldwide.
International orders are sent DDU (Delivered Duties Unpaid): duties, taxes, or customs fees are the buyer’s responsibility (unless your region offers prepayment at checkout). Duties and taxes may be shown at checkout. Please be aware that your country may charge additional tariffs or import fees upon delivery.
Local authorities set these charges and are outside of our control.
MISSING, DAMAGED, or WRONG ITEMS
To help us accurately investigate claims for missing, damaged, or wrong items, we’ve updated our policy as of February 2026. If you are reporting a discrepancy in your order, please follow the next steps:
Capture a clear photo of the packaging slip included in your order.
Capture a clear photo of all items you received. A one-shot layout of everything included in your package is ideal.
Submit this information via email at Support@Chromazul.com with a brief description of the discrepancy experienced.
Note: We do not include return labels with shipments. To request a return label, please visit our Purchases & Returns page or contact us at Support@Chromazul.com for assistance.
FRAUDULENT CLAIMS
We uphold a strict zero-tolerance policy regarding fraudulent claims, including chargebacks submitted without valid justification. This policy is in place to protect both our business and our valued customers from potential abuse.
Please be aware that if you excessively return items or submit unjustified chargebacks, you may be temporarily suspended or permanently banned from our platform.
If you have any concerns regarding the enforcement of this policy, please contact our team at Support@Chromazul.com.
AUTHENTICATING PRODUCT(S)
Please note that if you decide to purchase items from another website, brand, or retail store, and wish to verify the authenticity of your product(s), it is essential that the seller provides you with a valid order number from their original order.
This order number is necessary for our authentication process, as it allows us to trace the purchase and confirm that the product is genuine. Without this information, we are unable to validate the authenticity of the item, which could lead to potential issues regarding quality and guarantees.
Always request the order number at the time of purchase to facilitate a smooth verification process.
FRAUD & SECURITY / COLLABORATION EMAILS
Chromazul will not email anyone requesting payment or personal information for collaboration.
If you have recently received an email that seems to be from us requesting payment for a collaboration, we urge you not to respond or provide any sensitive information. Report the email.
At no point will we ever ask for any kind of payment in order to collaborate with us. We take the security and privacy of our clients and collaborators very seriously, and we strongly advise you to be cautious and remain vigilant against fraudulent emails and phishing attempts.
If you have any doubts or suspicions about an email that you have received, we recommend that you contact us directly to confirm its legitimacy before taking any further action: Support@Chromazul.com
CONTACT / CUSTOMER SERVICE
You can reach out to us directly at Support@Chromazul.com with any questions regarding your order. Average response time is 1–3 business days.
GENERAL TERMS (Site Use)
We reserve the right to refuse service to anyone for any reason at any time. You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the terms will result in an immediate termination of your services.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Chromazul will not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or any products procured using the service.
(Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.)
GOVERNING LAW
These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States.
CHANGES TO TERMS
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
CONTACT INFORMATION
Questions about the Terms & Conditions should be sent to: Support@Chromazul.com